Please do not return any defective product back to Tenrehte Technologies, Inc. ("TENREHTE") before contacting Customer Support to obtain a valid and authorized Return Material Authorization (RMA) number.

All returned product must have a valid TENREHTE RMA number. This number is necessary to ensure proper tracking and handling of returned product at the factory. Do not return any defective product until an RMA is issued. TENREHTE reserves the right to refuse shipments that do not have an authorized RMA number. Refused shipments will be returned to the shipper via freight collect.

To request an RMA, please contact Customer Support and be ready to provide the following information:

• Product model number for the defective product
• Product serial number for the defective product
• Proof of purchase
• Description of failure and troubleshooting performed to isolate cause
• Customer ship-to address
• Contact name
• Contact phone, fax, and e-mail

When returning a defective product, please package the product securely. DO NOT include any accessories such as (this list is NOT exhaustive) manuals, software, cables, power cords, power adaptor, or mounting brackets. TENREHTE only repairs or replaces the defective product and will not return any included accessories.

You must include contact information with your name, ship-to address, phone number, proof of purchase, and RMA number inside the package. The RMA number must also be visable on the outside of your packaging. Please note that customers are responsible for the freight charges to TENREHTE.

Warranty Exclusions

• The serial number of the product is defaced or missing
• The product is repaired, modified or altered
• The product was installed improperly
• The product was operated/stored in abnormal use conditions
• The product was subjected to abuse, neglect, electrical fault, improper packaging, accident or acts of nature
• The tamper seal on the product is broken.

This policy is subject to change without prior notice.

For further information, please review this IMPORTANT NOTICE.

TENREHTE products may contain one or more free or open source software programs originating from various parties and distributed via the internet.

This free or open source software is subject to the terms of the GNU General Public License, GNU Lesser General Public License, or other different and/or additional licenses, notices and disclaimers. Many of such licenses, notices, and disclaimers may be referenced by visiting the Open Source Initiative website.

To understand your specific rights under such licenses, please refer to the terms of the licenses, notices, and disclaimers, which are typically provided with the particular open source software source code package. To receive a copy of the source code packages for the open source software programs included in a TENREHTE product, please email your written request to the TENREHTE Customer Support email contact as listed on our website. Please note that per your written request, TENREHTE will distribute the specific source code packages to you on a physical compact disc for a nominal fee covering the cost of performing such distribution, including the cost of media, shipping, and handling. Payment is required in advance for this service.

Your email request should provide the following information:

• Your TENREHTE product model number
• Your TENREHTE product serial number
• Customer ship-to address
• Contact name
• Contact phone, fax, and e-mail
• Your written request for a copy of the product open source software source code packages specific to your TENREHTE product

Note this policy is valid for a period of at least one (1) year following the date of release of the specific TENREHTE product referenced in your written request as received by TENREHTE.

This policy is subject to change without prior notice.

For further information, please review this IMPORTANT NOTICE.